WHAT AND WHY DO WE COLLECT IT
Once your device(PC or Mobile Phone) connects to the Services, we automatically store a connection log of your access, which will include your IP Address and your Hardware ID. This data will be used by us to keep your account secure and investigate any activity you do that may violate our Terms of Service, as well as to fulfill legal requirements in certain geographical areas. Reading this shows that you understand and agree that our storage of your data(connection logs) is necessary to fulfill our legitimate interest of maintaining a safe and enjoyable game environment.
The usage of certain features in / of the Services, such as message sending or character creation, or playing certain game modes, we may store certain information about your client, including the typed information. The collected data may be used by us to provide the Services (such as displaying your character name to players interacted with) and investigate any activity that may violate our rules or Terms of Service.
HOW DO WE STORE THE INFORMATION
The information collected will be stored properly on our hosting provider in Southeast Asia, though we may opt to change our hosting provider at any time. By using our Services you agree to the storage of your information in our hosting area, Southeast Asia.
WHO HAS ACCESS TO THE INFORMATION
The information collected from you will be accessed only by the Ragnafy Management staff that require access to your information for the sole purpose we have indicated herein. We do not and will not share your personal information with other parties outside our development circle.
HOW LONG DO WE KEEP THE INFORMATION
We store the information (your e-mail and username) for as long as you keep an account with us. The storage of your connection logs will be with us for as long as the server is active. Even during in-game account suspension, we will still keep the data and connection logs in case of any legal requirements mandating we keep those logs, or if we believe those logs are relevant to our investigation of rule breaking activity. In the first case, we will store the logs for as long as we are legally required to. In the second case, we will store the logs until our investigation is concluded and any penalties have been fully applied as per our Terms of Service. We store the information you send through the Services for the whole period of the server’s existence, because this information is no longer considered personal, and you agreed to not send any personal information through the Services, we will not delete these information even if your account goes into inactivity.
YOUR RIGHTS AND OBLIGATIONS
You agree to provide ONLY correct and UPDATED information always, during your use of the Services. Also, take note that due to security reasons, we do not allow the e-mail used to create your account to be changed, except in exceptional circumstances in the judgement of our staff.
All the questions, requests or complaints you have with regards to the usage of your information, we can be contacted by our (provided and legitimate) Facebook Page, Discord Server and by using support ticket submission in the tabs present in our website. By sending us all the information you have concerns about, we will make sure to read your tickets properly(this depends on the tickets that are submitted first, but we will make sure to read everything).
Please carefully read this policy in order to understand it well before using the Services. Upon account creation and clicking/checking the “ACCEPT” button/box/tab, you agree to the terms of this Policy. If you wish to disagree, you may not create an account with us. We may update this Policy at any time; and when we do, we will change the updated date at the top most part of this page and send a communication by e-mail or announcement in game or in the different online platforms of Ragnafy. We recommend that the users frequently check this page for any changes and to stay informed about how we are helping to protect the information we collect.